Funeral benefit claim

If a valid death claim is admitted, the claim amount will be paid to the following people in the following order:

The beneficiary for proceeds (if any).
The policyholder, if different to the insured life.
The deceased estate, if the insured life and policyholder is the same person.

Funeral benefit claim requirements

A copy of the death certificate (BI-5).
A copy of the deceased insured life’s identity document or birth certificate (if younger than 18 years).
A copy of the notice of death / still birth (DHA-1663) obtainable from the doctor who declared the death.
The funeral claim form (CLAIM009) completed and signed by the claimant or authorised representative of the claimant.
If death is due to unnatural causes, the unnatural death claim form (CLAIM003E) is also required and must be completed by the Investigating Police Officer.
The POPIA consent form (CLAIM026) completed and signed by the claimant or authorised representative of the claimant.
Proof of banking details, in the name of the claimant (natural person, minor, deceased estate, legal entity), not older than three months on a bank letterhead or that has a bank stamp on it.

And the following additional requirements (whichever is applicable):

If the claimant is a natural person

Verification documents (green bar-coded, smart ID card, valid driver's licence or valid passport)

If the claimant is the deceased estate

Verification documents - Executor (green bar-coded, smart ID card, valid driver's licence or valid passport)
Verification of name and legal form - Letter of executorship or Article 18(3) letter of administration

If the claimant is a cessionary

Verification documents - authorised representative (Green bar-coded, smart ID card, valid driver's licence or valid passport)
A written instruction from the cessionary confirming the bank account to use for the claim payment as well as proof thereof in the form of a bank statement not older than three months on a bank letterhead or that has a bank stamp on it
Payment to a bank or cessionary claim form (CLAIM029E)

If the claimant is a minor

A copy of the legal guardian's identity document
If the legal guardian is a biological parent, we require a copy of the minor’s unabridged birth certificate, which reflects both parent's names
If the legal guardian is not the biological parent, official proof of guardianship as issued by the Master of the High Court or Children's Court and a copy of the minor’s birth certificate

If the claimant is a foreign national

Verification documents (United Nations certified travel document/passport, valid passport, valid travel document, refugee document (valid for 2 years only))
A copy of the claimant's naturalisation certificate, if born in South Africa
Written confirmation if the claimant never lived in South Africa and was not a South African resident
Form MP336 (b) (an application to the South African Reserve Bank for foreign capital allowance) completed in full and signed by the claimant who has emigrated (CLAIM013E)
Indemnity form completed by the foreign claimant (CLAIM025E)
The name of the bank and branch where the claimant banked in South Africa before departure

We may require additional information for medical requirements and legal entities.

Contact details to submit a
funeral benefit claim

[email protected]

Fax: +27 12 675 3947

Types of Life Insurance claims

Death
claim

View instructions

Lump sum Disability and
Impairment Benefit claim

View instructions

Critical Illness Benefit
claim

View instructions

Contact Momentum life insurance

Sales

+27 11 505 1199

[email protected]

Business hours are Monday to Friday from 08:00 to 17:00. We're closed on weekends and public holidays.

Client service and policy alterations

0860 665 432

[email protected]

Business hours are Monday to Friday from 08:00 to 17:00. We're closed on weekends and public holidays.

Claims

0860 441 111

[email protected]

[email protected]

[email protected]

Please use the applicable email address above for your relevant claim type. If you send your claim documents to the incorrect email, your claim handling could be delayed.

International number:

+27 11 505 1552

Our business hours are Monday to Friday from 08:00 to 17:00. We’re closed on weekends and public holidays.

Other Momentum contacts

Funeral benefit claim