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Car insurance claim

Whether your car was stolen, hijacked, broken into while you were away, or damaged in an accident, we’re here to help guide you through the claims process. We like to make sure our clients get the best experience which is why our claims experts will handle the claim from the get-go, and answer all your questions and concerns.

Submit your claim on the Momentum App

Does submitting a claim make you worry about spending hours on the phone? We've made digital easier, just for you.

By using our digital self-service claims functionality, Momentum Insure clients can now submit car accident; and hail and windscreen claims on the Momentum App, 24/7/365. Skip the phone calls and the emails and let our claims process guide you step-by-step.

That's not all; with our new rewards programme Safety Returns, we reward you with up to 30% of your paid premiums in cash every year for engaging with our safety features, even if you claim! Earn points for submitting and processing car accident, hail and windscreen claims on the Momentum App.

Download the Momentum App

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Process on how to submit your car accident, hail and windscreen claim to Momentum Insure on the Momentum App.

Reporting your claim

You can use the Momentum App to initiate a claim, or report it telephonically. All claims must be reported as soon as possible and no later than 30 days from the date of the incident.

Call us and provide

  • Details of the incident.
  • Details of third party.
  • SAPS case number (make sure to get the case number within 48 hours of the incident from the police station closest to where it happened).
  • Licence details of incident driver.

Claims must be reported within 30 days.

What happens next?

  • We’ll update you via telephone, email, or SMS about timelines and details of any outstanding requirements.
  • Please note your assistance may be required in the validation of your claim.

Additional details and requirements

Take photos of the incident

We advise you to take as many photos of the incident as soon as possible from different angles, as it can be very beneficial in the validation process of the claim.

Details of third party

If a third party was involved, make sure to gather the following details: full names, contact details, ID number, insurance details (if applicable), and their vehicle details such as registration and VIN number.

Sketch and description

A sketch and description (download the pdf below) of the incident helps us to understand what happened, which assists in the claims process. Make sure to include the exact location, street names, all vehicles involved, road signs, and traffic lights.

For more information

You can download the complete guide for car insurance claims that will provide you with everything you need to know. You can also download the Sketch and Description guide for more information on how to draw the sketch, describe the incident, and get more details regarding the repair process we follow.

Car Insurance claims guide

Sketch and Description guide

Claiming for other Momentum Insure products

Building insurance

Home contents and
personal belongings
insurance claims


Contact Momentum Insure

Roadside and emergency services

Available 24 hours a day, 7 days a week, 365 days a year.

Sales and client services

Business hours are Monday to Friday from 08:00 to 18:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.


Business hours are Monday to Friday from 08:00 to 17:00. Saturdays from 08:00 to 13:00. Closed on Sundays and public holidays.

Insurance ethics and fraud report line

Available 24 hours a day, 7 days a week, 365 days a year.

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