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How to get pre-authorisation

You can pre-notify for Health Platform Benefits and get pre-authorisation for in-hospital benefits such as hospital admissions, specialised radiology, and doctor’s room procedures in any of the following ways.

Use the Momentum App to get pre-authorisation

Available for iOS, Android users, and Huawei app gallery. Download the Momentum App, log in to your profile, and request pre-authorisation.

Download the Momentum App from the Huawei AppGallery today.

Or use one of our other channels


Website illustration in red
Use our website

Log in to your Momentum digital profile or use the web chat facility in the bottom left corner.

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WhatsApp message

Send us a WhatsApp message.

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Call us

Give us a call on 0860 117 859 and a consultant will assist you or use +27 31 573 4008 for international members.

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Send an email

Send an email to [email protected]



Business hours are Monday to Friday from 08:00 to 17:00 and Saturdays from 08:00 to 12:00. Closed on Sundays and public holidays.

Information you need to give us

For hospital admissions, specialised radiology, and doctor’s room procedures, you need the following details:

  • Your membership number.
  • The name and details of the patient.
  • The reason for hospital admission, procedure, or specialised scan.
  • The procedure code (CPT), diagnosis code (ICD-10), and tariff code.
  • Date of admission.
  • The contact details and practice number of the referring GP.
  • The contact details and practice number of the specialist.
  • The name and practice number of the hospital or day clinic.

What to do next

Once you have the pre-authorisation details, please give the authorisation number to your service provider.

Learn more about medical aid

How to make the most
of your benefits

How to submit
a claim

Frequently asked
questions

Download the
Momentum App

Contact Momentum Medical Scheme

Client service, claims and authorisations



Click here to contact us via WhatsApp.
Join an online help session.



Business hours are Monday to Friday from 08:00 to 17:00. Saturday and public holidays from 08:00 to 16:00. Closed on Sundays.

For local emergencies



Available 24 hours a day, 7 days a week, 365 days a year.

For international emergencies



Available 24 hours a day, 7 days a week, 365 days a year.

Momentum Medical Scheme Ethics and Fraud line




Available 24 hours a day, 7 days a week, 365 days a year.

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